Self-Check Checklist for "This account is not eligible for this promotion"
What should you do when a pop-up says the account is not eligible for the promotion? Learn how to systematically check an old account's payment history, the account's region, and conflicts with team member identity, and how to resolve the issue smoothly.
1. Why does the system mark it as Not Eligible?
1. The account has previously successfully activated at least one paid membership (even if it has since been downgraded back to the free plan);
2. The current account belongs to an existing Team Workspace, and an individual-level promotion code cannot be applied directly to members under the team;
3. The linked payment card has previously been associated with other old accounts.
2. Self-Check and Resolution Checklist
- If you have a payment history, it is recommended to use a brand-new work email to register a new account on an independent, clean network to receive the first month at half price;
- If you are currently in another team space, first go to settings, click Leave Team to exit the organization, and then try activating the individual offer.