What Should I Do If the Discount Code Input Field Does Not Appear on the Stripe Checkout Page?
Reached checkout but cannot find the promo code input field? This guide checks the differences between direct upgrade links and dedicated checkout links, page zoom obstruction, and how to manually reveal the promotion collapsible section.
1. Why can't I see the Add promotion code button?
In certain versions of the front-end page, Stripe collapses the discount input field by default below the billing details on the left (shown in small blue text: Add promotion code). If the browser page zoom is too high, this element may be hidden off-screen.
2. How to make it appear
1. Hold Ctrl or Cmd and use the scroll wheel to set the page zoom to 80%.
2. Look carefully below the 20.00 USD amount on the left to see if there is an [Add promotion code] hyperlink. Click it to expand the text input field.
3. If the page is in dedicated billing direct-link mode, the discount has usually already been applied automatically in the system backend. Just check whether the checkout total on the right is 10.00 USD.